Dubai is competing against India in attracting
business process outsourcing (BPO) trade in the region, although the
high costs involved are standing in its way.
The latest in the list to attract BPO trade in
competition with India is Dubai, but the city is loosing ground with
its high cost factor in setting up these centres in that region.
Even though UAE is being adjudged as the most
competitive economy in the region, and the Dubai Outsourcing Zone is
lobbying hard to invite major corporate to set up their office. As a
part of this initiative Emirates Group have begun building call centers
at the Dubai Outsourcing Zone. The free zones focus on hosting
higher-end outsourcing services has given it an edge over less
expensive options in India.
How far this venture will prove to be successful is
still a gamble since most of the major outsource providers believe that
lack of educational reform and less of local professionals are some of
the issue which are standing in its way.
As quoted by Al Naqi in Gulf News that Dubai Zone is
capable to cater high-end operations compare to Indiaâ€™s cheap and
Industry experts believe, that India scores well
ahead Dubai in attracting call centres, because what requires is the
basic quality communication skills of individuals available at a fair
price. India has already proven its expertise in information technology
and in BPO business obviously making it a natural hub for call centres.
Dubai stands in the middle of East and South Europe,
South Asia, Africa, Central Asia that makes a convenient location, and
also has a population of more than two billion. But in view of high
inflation, and high house rents may force employers to hike their
Dubais dream to make its presence felt in the BPO
industry has already started. By the end of the current year the free
zone expects companies to employ 7,000 workers. On the infrastructure
front eleven buildings have been accomplished so far and 70 companies
have registered exceeding the target of 30 companies.
source : offshoringtimes.com